Our Guarantee & Warranty - Level Two Chimney Chesterbrook

The Level Two Chimney Chesterbrook Guarantee

We stand behind every chimney we touch in Chesterbrook. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and each one left with a written price agreed before we started and a documented record of what we found when we finished. That is not marketing language. It is Clause 1 and Clause 4 of the Haven Standard, and it is how we have operated from day one. When Corrine Halstead and our crew arrive at your home in Chesterbrook, you get a written scope, a written price, and a written warranty before any work begins. No exceptions. If we do not deliver on that, or if any part of the job is not done right, we make it right under our 365-Day Done Right Promise.

Call (484) 806-9176

What’s Covered

• Workmanship on every repair and installation. Our technicians are background-checked, uniformed, and trained to NFPA 211 standards for Level 2 chimney inspections. If a joint smokes, a cap leaks, or a liner settles within a year of our work, we return and fix it at no charge.
• Parts and materials sourced through Haven’s buying network. We use flue liners from DuraFlex and Olympia Chimney, refractory materials from HeatShield, and caps and hardware from Gelco, Famco, and Copperfield. These are trade-grade products, not hardware-store substitutes, and we handle any manufacturer defect that shows up in our workmanship window.
• Job-site cleanup, every time. Chimney work makes soot. We contain it, remove it, and leave your Chesterbrook home as clean as we found it. If we track ash through a hallway or leave debris in your fireplace, that is on us to fix.
• On-time arrival with real communication. You get a named technician assigned to your job, a text when they are on the way, and a license number you can verify. This is the “Arrive on schedule” and “Verified crews” part of the H.A.V.E.N. system we follow on every dispatch.
• Honest pricing with zero bait-and-switch. The written price you approve is the price you pay. We do not add “surprise” charges after the tech is already on your roof. Clause 1 of the Haven Standard, “Have it in writing,” exists specifically to kill that practice.

Our Satisfaction Promise

If you are not satisfied with our work in Chesterbrook, we make it right. That is the full text of the 365-Day Done Right Promise, and it is stamped on every job sheet we carry.

Here is how it works in practice. You call (484) 806-9176 and tell us what is wrong. We pull your documented photo record from Clause 4 of the Haven Standard, the one we created during your original visit, and we review what the camera showed against what you are seeing now. If we missed something, installed something incorrectly, or simply did not communicate clearly enough about what needed to happen next, we schedule a return visit. We fix the issue. We do not charge you again for our mistake.

This applies to workmanship, not to new conditions that develop after we leave. If a storm shifts your chimney cap or a new crack opens in your crown six months later, that is a new condition and a new inspection. But if our cap installation leaks at the seam we sealed, or our liner connection gaps where we joined it, that is our responsibility and we handle it. Corrine Halstead reviews every satisfaction call personally. She has since 2009, and she still does.

Before

After

Licensed & Insured Backing

A warranty is only as solid as the company behind it. We are licensed and insured, which means if something goes seriously wrong, a Chesterbrook homeowner has real recourse, not just a handshake and a prayer.

Our insurance covers property damage and worker injury on your premises. Our licensing means we have met Pennsylvania’s requirements for chimney contractors and maintain those credentials continuously. We display our license number on every page and on every job sheet because we want you to verify it. Background-checked, uniformed technicians are not a bonus feature. They are the baseline for letting someone into your home with power tools and access to your roof.

The Haven Standard was built from 38,000 jobs worth of seeing what goes wrong when corners get cut. The 365-Day Done Right Promise, the written price requirement, the photo documentation, the live phone answered 24/7, these exist because Corrine Halstead and our team have learned what Chesterbrook homeowners actually need when they invite a chimney company into their house. We are independently owned and operated, not a franchise, and we answer to our customers, not a distant corporate office. That is the guarantee. It is in writing before we start, and it is backed by credentials you can check.

Written by Corrine Halstead, Owner at Level Two Chimney Chesterbrook, serving Chesterbrook since 2009.